Privacy policy for The Tembele Collection

This policy explains what personal information we collect when you enquire, book or sign up for news, how we use it, and your rights under the Protection of Personal Information Act (POPIA).

Who we are and how to contact us

The Tembele Collection is based at Tembele Country Estate, Portion 7, of farm 998Ls Geluk, Polokwane, 0699.

For any question about your personal information, contact Lisa Grosel at lisa@tembele.co.za or on +27 83 380 2322.

What personal information we collect and why

We only ask for what we need to answer you, run your booking and keep in touch if you ask us to.

Enquiries: your name, phone number, email address and the details of your enquiry, so that we can reply.

Bookings: the names and number of guests, your dates, and any details you give us that affect your booking, such as dietary needs.

Online payments: your order details. Card and other online payments are made on Payfast's secure pages, and we do not see or store your full card details.

Children: when you book a pony camp or another activity for a child, the child's details come from you as their parent or guardian, and you consent on the child's behalf.

Newsletters: your name and email address, only if you sign up.

Website use: basic information about how the site is used, collected through cookies and analytics tools.

Service providers we share information with

We share personal information only with the service providers that help us take bookings, process payments and send newsletters, and only for those purposes. We never sell your information.

Some of these providers store information outside South Africa. Where that happens, we use providers that protect personal information to a standard comparable to POPIA.

WooCommerce, the booking and checkout system on this website

Payfast, which processes online payments

Mailchimp, which sends our newsletters

NightsBridge, which manages bookings for The Barn on Tembele

Newsletters and your consent

We only send newsletters to people who have agreed to receive them. Every newsletter has an unsubscribe link, and you can ask us to remove you at any time.

Your rights under POPIA

You may ask to see the personal information we hold about you, ask us to correct or delete it, or object to us using it. Email lisa@tembele.co.za and we will respond as soon as we reasonably can.

If you are unhappy with how we handle your information, you may lodge a complaint with the Information Regulator of South Africa.